Contact us

If you require urgent assistance please contact Holly directly on her personal mobile: 07981 276 352 
 
Holly is available 24 hours 7 days a week.

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Family with Pets

Service Terms & Conditions

Prices & payments

Prices may vary depending on requirements.

50% non refundable securing fee required at point of booking.

Full payment is required within 5 days of booking.

Please refer to website for current prices.

Payments to be made via bank transfer or PayPal

The Doula has the right to request travel expenses if outside a distance of 20 miles from the clients home

 

Inappropriate Behaviour

We have the right to refuse support in the following circumstances:

- The client is under the influence of alcohol or recreational drugs.

- The client behaves in an inappropriate or offensive manner.

- The pet is aggressive and the Doula feels at risk.

The Doula has the right to ask that animals are restrained during the meeting.

 

Cancellation Policy

If a cancellation is made more than 24 hours before a meeting, the client will not be charged.

If a cancellation is made within 24 hours of the meeting, the client will be expected to pay a cancellation fee of £50 for each hour cancelled.

Should the Doula be unwell Pet End of Life Support has the right to cancel appointments without notice.

 

Complaints Procedure

If a client wishes to make a complaint about a Doula, this must be emailed to lyonhawk19@gmail.com and must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint All complaints will be taken very seriously and a response will be provided within 28 days

 

Privacy

Client details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian Consultation Forms and treatment notes will be kept on file, securely by PELS. All clients must complete a consultation form prior to receiving PELS support. By signing the consultation form, clients are giving PELS permission to hold records and data about them. Personal information will not be shared with any third parties

Website Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [business name]'s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term '[business name]' or 'us' or 'we' refers to the owner of the website whose registered office is [address]. Our company registration number is [company registration number and place of registration]. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: [insert list of information].

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Image by BRUNO EMMANUELLE